LeanDecom – Privacy Policy
1. Who We Are
LeanDecom is operated by:
Energy Insider Ltd
Horizon House
81-83 Waterloo Quay, Aberdeen
AB11 5DE
We are the data controller for personal data processed in connection with our services.
2. Information We Collect
A. Information you provide directly:
- Name
- Email address
- Billing address
- Payment details (processed securely via third-party providers)
- Organisation name and role (for corporate accounts)
B. Information collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and actions taken on our website or LMS
- Cookies and tracking data (see Section 9)
C. Information from third parties:
- Account details from corporate clients who enrol their employees
- Payment confirmations from payment processors
3. How We Use Your Information
- Provide access to our courses and resources.
- Process payments and manage subscriptions.
- Track course progress and issue certificates.
- Send important service updates and support messages.
- Improve our website, services, and user experience.
- Comply with legal obligations.
- Marketing and Targeted Advertising (see below).
Marketing and Targeted Advertising
With your consent, we may use your personal information to:
- Send you promotional emails about new courses, offers, and updates.
- Show you targeted adverts on other websites and social media platforms (remarketing).
- Measure the performance of our advertising campaigns.
We use tools such as: Facebook Pixel (Meta Platforms Inc.) and Google Ads Remarketing (Google LLC).
These tools place cookies or similar technologies in your browser to help us show ads relevant to your interests based on your interactions with LeanDecom.
You can opt out of targeted advertising by:
- Adjusting your cookie preferences in our cookie consent tool.
- Clicking “unsubscribe” in any marketing email.
- Facebook’s Ad Preferences
- Google’s Ad Settings
We will never send you marketing communications without your explicit opt-in consent.
4. Legal Basis for Processing
- Contractual necessity – to deliver services you purchase.
- Consent – for marketing, targeted advertising, and certain cookies.
- Legal obligation – for compliance with laws and regulations.
- Legitimate interests – to improve services and prevent misuse.
5. Sharing Your Information
- Thinkific Labs Inc. (LMS provider) – to deliver and track courses.
- Payment processors (e.g., Stripe, PayPal) – to handle transactions securely.
- Ad platforms (only with consent) – such as Facebook and Google for targeted ads.
- Corporate clients – if your account was created by your employer, progress may be reported to them.
- Legal authorities – where required to comply with legal obligations.
We do not sell or rent your personal data.
6. International Transfers
Some providers (e.g., Thinkific, Google, Meta) may store data outside the UK. We ensure UK GDPR-compliant safeguards are in place, such as standard contractual clauses.
7. Data Retention
We keep personal data only as long as necessary to deliver our services, comply with legal obligations, and resolve disputes. After this, your data is securely deleted or anonymised.
8. Your Rights (UK GDPR)
- Access your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to certain processing
- Request data portability
- Withdraw consent (for marketing or targeted advertising)
To exercise these rights, email support@leandecom.com.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember preferences
- Analyse site usage
- Deliver targeted adverts (only if you consent)
You can manage or withdraw your cookie consent at any time via our cookie consent tool or your browser settings. For full details, see our Cookie Policy.
10. Data Security
We use industry-standard measures such as secure HTTPS connections, encrypted payment processing, and role-based access controls. However, no system is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy and will notify you of significant changes via email or on our website.
12. Contact Us
📍 Horizon House
81-83 Waterloo Quay, Aberdeen
AB11 5DE
If you are unhappy with our handling of your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/